Office of Rail Regulation

Train operators commit to providing appropriate, accurate and timely passenger information
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date 7 March 2012
source Office of Rail Regulation
type Press release

All train operators have signed-up to new licence conditions aimed at ensuring passengers receive appropriate, accurate and timely information, the Office of Rail Regulation (ORR) confirmed today.

ORR Chief Executive, Richard Price, said:

I am pleased that all train companies have now joined other parts of the rail industry by signing-up to new obligations aimed at ensuring passengers receive appropriate, accurate and timely information. ORR has repeatedly made clear that rail passengers should receive reliable information so that they can plan journeys and make informed decisions, especially when rail services are disrupted. It is striking that currently only one third of passengers think delays are handled well. The provision of good passenger information is a fundamental requirement, not an optional 'add-on'. Good performers have nothing to fear, but poor performers will not be allowed to undermine the industry as a whole. We look forward to working with the rail industry as it gets on with the job of meeting passengers' expectations, ensuring that train operators, working with station managers and Network Rail, meet the standards set out in their own code of practice on passenger information.
Notes to editors

[Read ORR's passenger information regulatory statement pdf icon PDF, 73 Kb]

The regulator will monitor standards of passenger information against the rail industry's code of practice. The code of practice will be made available through the Association of Train Operating Companies.

Railhub Archive ::: 2012-03-07 ORR-001