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Archive ::: Press release
Department of Transport
4 December 1996
Rail watchdog says complaints down nearly a third
1996-12-04 DoT-002
1
Archive ::: Press release
Office of the Rail Regulator
16 January 1997
Rail regulator publishes objectives for Railtrack
1997-01-16 ORR-001
2
Archive ::: Press release
ATOC
07 December 1998
'Complaints figures reveal complex picture', says ATOC
1998-12-07 ATO-001
3
Archive ::: Press release
3
ATOC
17 February 1998
Passenger complaints helping to build a better railway
1999-02-17 ATO-001
4
Archive ::: Press release
5
Office of the Rail Regulator
17 February 1999
Regulator says complaints must lead to action as they rise by a quarter
1999-02-17 ORR-001
5
Archive ::: Press release
Shadow Strategic Rail Authority
25 August 1999
Rise in rail complaints causes concern
1999-08-25 SRA-002
6
Archive ::: Press release
Passenger Focus
8 February 2006
Open the box! – Passenger Focus responds to Department for Transport announcement on new Thameslink station
2006-02-08 PAS-001
7
Archive ::: Press release
Office of Rail Regulation
22 December 2011
Plans to put passengers at the heart of rail regulation
2011-12-22 ORR-001
8
Archive ::: Speech (full)
Department for Transport
10 Dec 2012
Rail transparency
2012-12-10 DfT-001
9
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